Thanks to the customers who let us know the condition of the fish when the shipment is received.
Here are some examples of the e-mails we received. To ensure privacy, we do not reveal the e-mail addresses.
Tony, I received the
excellently packaged fish from you on 11/21 at 9:09am. I slowly acclimated them as you advised and by evening they were exploring
the tank and eating from my hand the next day. They look great and are very happy!! Thanks
Tuesday, December 2, 2008 1:32 PM
I just got the fish they look great thank you so much
Tuesday, December 2, 2008 1:23 PM
Hi Tony, I already received my fish, they all in
good condition, thanks for the fish I love them, thanks again
November 5, 2008 8:22 PM
I just wanted to share my experience with
Sunrise Tropicals. I am 110% satisfied with my purchase! All the fish looked fabulous, acclimated well, and even ate the first
day. I am so impressed with the quality of your fish. This was my first purchase of any live fish over the internet. I was
worried about what I was going to actually get. I am SO happy I shopped with you. You answered all my question in a professional,
friendly manner. Thanks for making my first online purchase a pleasure! I am looking forward to my next purchase (which would
be now, but my husband says no more for now). Thanks again!
Wednesday, November 5, 2008 5:57
just a note about the last leopard snake skin I got from you. Purchase them at 3.5 inch - they are
almost 5 inches now. WOW, they sure came from a great pair of fish. I should have bought more from this group,
but right now I am out of room for fish or more tanks. Just wanted you to know how satisfied I am about these two, and
all that I HAVE GOT FROM YOU
Tom S (Kentucky)
Tuesday, October 21, 2008 12:23 PM
Thanks for the beautiful Pigeon Blood Discus that
arrived around 9:00 am this morning. All 4 are doing well in the 110 gallon tank with the other Discus.
Good thing I ordered those (4) Pigeon Blood Discus last Friday 10/17 when I did! They really are beautiful
fish and showed up so well on your website. I am not surprised that you have already sold all of them. You have an incredible
website. I looked at it for hours many times before deciding what fish I wanted to order from you. I couldn't decide!
No, there wasn't a drop of water leaking from any of the 4 bags. The box was as dry
as a bone.
Thanks again! Look forward to doing business with you!
(West Hills, CA)
Tuesday, October 21, 2008 8:11 AM
Just want to let you know that
the Heckels arrived about an hour and a half ago. I just got them settled in to the tank, after about an hour of acclimating
them. They look super.
Thank you again for remembering me with them.
Wednesday, October 22, 2008 6:09 AM
Fish are doing great this morning. Ate well last night
and seemed to just make themselves at home.
As to the bags leaking. I'm not sure if you had three or four bags.
I did take them out of the bags, one bag at a time, during the acclimation process and there was just a very small amount
of water at the bottom of each of the bags with each bag removed.
It wasn't a large amount of water and certainly
something that I didn't feel concerned about but enough to wet the bottom. Hope that helps you some.
I was glad
you had the heat packs in them as we have had some darned cold nights here this week with heavy frost. The heat pack was still
warm when they arrived.
Tuesday, October 14, 2008 6:20 AM
Hi Tony, The discus just
arrived....my god they are beautiful!!! Thanks very much. I'm acclimating them now. I'll check the website for the
heckel pictures and will get back to you soon. thanks my friend, K. K. (NC)
Friday, October 10, 2008 11:50 AM
150 Cardinal Tetras arrived a bit before 10 am -- all survived and look fine.
They are in the QT tank and eating a bit, so looks like they made the trip without a problem. Again, very nice stock. Thanks! Matt (Missouri)
Tuesday, October 7, 2008 8:54 AM
Hello. It's me again.
:) I was just wondering if you were planning on getting in some heckel discus in this season? if you are, do you know
what kind you get and what the prices might be? I am not picky. I just want a nice group of 10 or so to put in my 125 gallon
tank. By the way, the other discus I got from you are doing great. the red turk and the giant pigeon blood paired up
and spawned on wednesday. thanks! Alex (Missouri)
Sunday, October 5, 2008
just want to let you know that all discus are okay. They are doing just fine eventhough there was a crack to the foam box
during shipping but nothing was serious to the fishes. Thanks a lot and have a great weekend.
Vince (New York)
A comment form was submitted Wednesday, October 1, 2008 1:40 PM
Hello, I just wanted you to know the nine discus I bought off of you arrived yesterday safe and sound. They
are still a little spooky but are eating frozen blood worms, small pellets and flake food. Their colors are beautiful and
look to be in excellant health. I chose your store because of your great web site and your water parameters were very similar
to mine. I thank you very much.
Ed (New York)
Tuesday, September 30, 2008 7:14 PM
Our fish arrived at am tuesday morning.
I just have to say thank you for the beautiful fish, they are doing well in our tank and already eating and socializing with
our other discus. I look forward to doing business with you again and telling all my friends and family about your quality
fish and prompt customer service. Once again, thank you.
Tuesday, September 2, 2008 11:03 AM
We bought 10 juvenilles/young adults from you a little over a month ago. We are very very pleased with them.
They're coloring up beautifully and the largest ring leopards have actually already paired off and spawned twice now (no
babies yet, but we're working on it!). Most importers aren't very trustworthy, but you really care about the fish
you sell. We will definately buy discus from you again in the future.
Saturday, August 30, 2008 5:21 AM
like to order two of the turks you have on special and two of the leopard snake skins that were similiar to what I ordered
two weeks ago. The fish are great and I really like the leopard snake skins ( they were the $60 items) Let em know the total
Sunday, August 17, 2008 9:23 PM
It appears the fish are doing fine. Your medication is WONDERFUL. I'm glad I found you and your website.
Let me know when you get your next batch. As you know, I want the small ones of around 2.5-3". Can you get some reds,
tangerine, etc? The exotic colors....I know customers will pay.
Long (San Jose, Ca)
Wednesday, July 30, 2008 8:04 AM
Tony, we just
wanted to let you know the discus and angelfish arrived Tuesday morning in great shape. Both Chris and I are VERY well pleased
with the pieces you sent us! The discus are a great shape and very clean; the angels are a joy. All fish are eating well and
happy in their QT tank for the next few months! Hope your vacation is terrific--once again, great job and we both look forward
to doing more business with you in the future!
Tuesday, July 29, 2008
I just wanted to e mail you and tell you thanks. I got the fish at 9:09 my time.and
am so happy with your fish.
Of all the fish i have bought. These were in the best condition
of any i have bought. The box was dry and everything was so great. I received an order with UPS last week ahe the box was
so wet and in such bad shape you couldn't even pick up the box without it being placed in a large bag.
I will be buying from you again sir. This is my best experiance ever with shipped fish. If you have any specials
or anything you think i might be interested in. Please keep me in mind,and i will keep checking your web sight. added my fav.
Thanks again so much
Richard G. (FL)
Friday, July 18, 2008 5:57 PM
to say that I recieved the discus today and I love them!!!!!!!
They are soooo beautiful!
All are okay and were package great. No problems with any of them!! Thank you soooo much.
Date: Wednesday, July 2, 2008, 4:13 PM
Tony, received fish OK, nice red maps and the Giant Pigeon
is a beauty. I have been sitting watching the Red Maps. The photos on your site do not do these fish justice. They are beautiful.
Much more than I expected.
Tuesday, June 17, 2008 7:04 PM
26 FISH ARRIVED AT 2:40 PM ONE HOUR EARLIER THAN
A COUPLE OF THE BAGS WHERE COLLAPSED BUT THE FISH WERE
ALIVE, THEY SEEM OK, WILL NOT KNOW UNTIL I PUT THEM IN THE TANKS.
USING THE DRIP SYSTEM TO ACCLIMATE, STILL DOING IT AT THIS TIME, THE LIGHTS ARE STILL OUT.
PUT FISH IN AQUARIUMS AT 4:30 PM. TURNED LIGHTS ON AT 6:00 PM TO FEED BLOOD WORMS, FISH ARE EATING.
7:00 O'CLOCK EVERYBODY LOOKS FINE
June 11, 2008 8:51 AM
Thanks to your nice packing
job, the fish arrived alive (delayed 24 hours). Actually, I
am surprised how healthy they
look. These two fish are magnificent
specimens. Color is very vibrant on both. Thanks!
Friday, May 30, 2008 3:46
arrived this morning 1030 eastern time, they are doing fine. I own about other 9 discus , Green Tefe, Blue Diamonds, Red Melon,
Red Dragon, Thai Yellow . but yours I think is going to be one of my favorites. excellent packing the best I 've see so
Wednesday, May 28, 2008 8:33 AM
Just wanted to let you know that my discus shipment arrived about 30 minutes
ago. I am in the process of acclimating them now. They all seem to be
really well. Thank you for your care in packaging and your
Please do contact me when the wild discus arrive.
Tuesday, May 20, 2008 6:43 PM
All arrived in great shape.
All are great looking Discus. The red cover are more red than the photos on your site, they are fantastic. These fellows
are already eating. I am tempted to buy more tanks just to order more of these beautiful fish from you.
RE: discus order - delayed 48 hours (shipped 04/29, received
Sunday, May 4, 2008 3:43 PM
the fish are fine in the quarantine tank
I had troubles with the internet and phone at home
that was not planned, thats just a bad luck at a bad moment.
sorry for the stress, i was really stressed too.
it was above my control, the lines broke at my place because of a
the important thing is that we got the fish and that they are fine.
your fish are very cute. we named one Tony in your honor. lol.
Tuesday, April 29, 2008 8:38 PM
Hi Tony, I finished the worm treatment #5 & #6 as you suggested. I like these meds, cover many different internal worms.
It worked very well and the fish have recovered 100%, color good and very hungry. You are a genius ! Thank You.
Tony, The fish are
in excellent conditions, arrived on time all nicely packed. During the last 6 years I have got discus from XXX , YYY, ZZZ and HHH I should have tried yours before. Even after turning into a proven pair
you shipped them as promised. I call that an honest and professional discus breeder/importer, I will definitely do business
with you again in the future. Thanks Tony Marco
Friday, April 18, 2008
The 6 large German Red Turks got here at
8 in good shape. They are acclimated and swimming in the tank and seem
to all be just fine. Absolutely stunning fish!!!
They actually come up to the front of the
glass when I approach -- not timid at all (main lights off and drapes closed, but blue LED moonlight on so I can see them).
They seem to be looking to be fed. I was going to wait until tomorrow, but they really look pretty good. Stress
bars, but swimming normally together. Thoughts? Lights off / no food til tomorrow or should I give them some frozen
blood worms tonight? If they are hungry, not sure I want them hunting all those cardinals tonight...
The pair arrived about yesterday morning in great shape and seem to be doing just fine this morning.
THANKS AGAIN for the great service.
The babies have arrived...............
Tue, 25 Mar 2008 13:02:23
Date: Tue, 11 Mar 2008 21:53:52
The babies arrived at about 1:00 pm today and I have never seen more beautiful
healthy discus in my lifetime!!!!!!!!!!! I love them. They all seem to be doing wonderfully.
I gave them some blood worm, a little bit and they are already coming to the glass
to visit and be admired. I am so happy with these fish, they are the most beautiful discus I have ever seen. Do you still
have the golden leopard ones? I have just cycled a 45 gal octagon tank that they would look lovely in. I want to fill my house
with tanks again. I missed them so much. I only like the discus fish, the challenge, the extra care and the absolute pure
beauty of them.
Date: Fri, 7 Mar 2008 18:24:30
My name is Tyson and I've been a customer since 93' and wanted to say that you have the best discus shop in central and
northern California . You always have the biggest, healthiest, and most beautiful selection of discus I've ever seen. And,
not to mention, great customer service. You are very helpful when I come in and ask all my questions. I have been buying discus
for years, and have never had any problems with the discus I have purchased from you. They are all still alive and thriving!
Here are some pics for your website. (pictures posted on "customers' aquarium http://sunrisetropicals.com/id39.html"
Date: Tue, 19 Feb 2008 12:02:31
This is Tony from MD . The five Rose Reds that you sold to me . I have one pair
out of these . They laid eggs and hatched a lot of babbies . I am so pleased! Thank you for everything
Date: Sat, 16 Feb 2008 19:58:15
All four fish arrived safely .They are adapting and eating quite well. Thanks
Date: Fri, 18 Jan 2008 07:29:25
My name is David and I live out here in Boston, MA. I came into your shop on Monday
January 7th to look at your Discus selection. As I was in town for a business trip and had a free day to visit your shop.
I was overwhelmed with the quantity and quality of the fish you had in stock. I ended up purchasing 7 discus from you and
wanted to send you my most sincere thanks. The fish all arrived on last Thursday morning as planned and were in excellent
shape. They have all taken to my tank at home here and I cannot say enough kind words. The colors and beauty of the fish you
sold me are unmatched. I hope you and your family have a safe and happy 2008 and will always recommend you as a source for
the very higest quality Discus fish anywhere in the USA.
Date: Wed, 09 Jan 2008 17:07:25
I just wanted to let you know that I received my shipment and all is well. I was
waiting at the store from 9:00 am but it had gotten really windy here and the
FedEx airplane circled around so long it had to divert to NYC to re-fuel before coming back to the Buffalo airport so it was almost noon before I got them. But besides that everything went without a problem.
All of the Discus were upright in the bags upon my arrival at home, they were
still nice and warm, have been acclimated and are looking about as good as they are going to in the dark :) Thank-you very much for the great service.... our
business together is always a pleasure for me.